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February 2, MONDAY
11:00am-12:15pm
Buyers Only Program
BP - Selling the Value of Travel Management to Your Leadership
Designed exclusively for corporate travel buyers, this session will address one of the biggest challenges for the travel manager: quantifying and presenting the benefits of a corporate travel program to senior leadership. You will learn from industry experts and your colleagues’ experience how to:
• identify meaningful financial metrics
• quantify the value of your program
• link travel management to the company’s bottom line
• build effective business case and presentation to top executives
Facilitator: Andy Menkes, Partnership Travel Consulting, USA
Opening Luncheon General Session
Mobile Device Management: Travel Technology’s New Frontier
Keynote Speaker - Mat Orrego | Read Bio
With smartphones and other mobile devices here to stay, a major part of our business communications is shifting from our desks to our hands anywhere at anytime. Mat Orrego, travel technology entrepreneur and industry leader, will discuss the implications of this major trend for corporate travel technology tools and programs. Learn how you can use mobile device management to upgrade your program for the 21st century with smarter reservation, traveler tracking and expense management tools that are on the way.
February 2, MONDAY
4:15pm-5:30pm
PF1 - Your Corporate Travel Program in Times of Economic Crisis
While travel cost containment is important at any time, it is even more so during economic downturn. There are many initiatives that you can undertake to help your company’s bottom line and enhance travelers’ productivity. Join this session to learn:
• what policy changes to incorporate
• how to increase compliance
• how to re-negotiate supplier contracts
• how to tap travel alternatives
Moderator: Martin Perticone, NH Hotels, Argentina
Panelists:
Kathia Moreira, LDS Church, Brasil
Michael Lyons, HSBC, USA
Felipe Cardona, CWT, Colombia
TE1 - Success Story: Implementing a Self-booking Tool (SBT)
Self-booking tools represent the lowest transactional cost method of making travel arrangements for both corporations and their TMCs. They also drive travel policy compliance. This session will present a case study that will help you:
• assess potential savings of SBTs
• ensure successful implementation
• identify obstacles, drivers and best strategies to increase adoption
Moderator: Annie Morisey, Atlantica Hotels International, Brazil
Panelists:
Heber Lima, Eurexpress, Brazil
Patricia Thomas, Cargill, Brazil
Dianne Bradley, Tokyo Electron, USA
ID1 - Regionalizing Global Agreements (Senior Level*)
Regionalizing global agreements might sound like an oxymoron but it is often a necessity in today’s business reality. This session will discuss how to find balance between efficiencies of global standards and benefits of regional customization. You will learn:
• what aspects of global agreements make the most sense to be regionalized and why
• what aspects are better left alone
• how to sell the case for regionalization to HQ
Moderator: Rob McTeague, BCD Travel, USA
Panelists:
Brenda Miller, Nestle, USA
Alice Cattan , Nestle, Panama
Jose Marques, Flytour Amex, Brazil
MM1 - Meetings Management – The “Make or Buy” Decision
When developing an enterprise-wide meeting strategy, one of the most important decisions is whether to manage meetings internally or outsource to a third party. Industry experts will discuss various aspects of this “make or buy” decision and will share insights on how to:
• evaluate your internal meetings management capabilities
• assess outsourcing options
• weigh the pros and cons of each alternative
Moderator: Kari Kesler, Honeywell, USA
Panelists:
Ormene Dorneles, Nycomed Pharma, Brazil
Ana Luisa Prado, IBM, Brazil
Paula Boretti, Accenture, Argentina
February 3, TUESDAY
10:15am-11:30am
PF2 - Hidden Saving Opportunities: Refunds, Commissions, Unused Tickets (Senior Level*)
There are several sources of corporate travel savings that are chronically undervalued or under-managed. Retrieving hotel commissions, recovering refunds from VAT/other taxes, and recapturing losses from unused tickets could be a fragmented and overwhelming process that makes you leave money on the table. Gain valuable insights on how to:
• identify sources of hidden saving opportunities within your travel program
• develop appropriate business rules to capture them
• establish effective tracking and collection systems.
Moderator: Sidney Alonso, Travelport, Brazil
Panelists:
Angeles, Yugdar, HRG , Argentina
Eduardo Murad Jr., IBM, Brazil
TE2 - Corporate Travel Management Tools
Technology tools are critical for effective management of corporate travel dollars. While front-end solutions, such as self-booking tools, have gained some popularity in Latin America, benefits from mid- and back-office tools are yet to be fully explored and realized. Expense management, data consolidation and reporting tools, and end-to-end solutions could bring your corporate travel program to a new level. This session will review some of the best technology options available and will help you:
• assess your program’s technology needs
• develop a score card for technology selection
• evaluate benefits, challenges and financial feasibility of various solutions
Presenter: Tom Wilkinson, TRW Travel Consulting, USA
ID2 - Success Story: Sourcing Travel Management Services
Selecting the right TMC is the cornerstone of a successful corporate travel program. This session will lead you through an example of a successful TMC RFP development and assessment, addressing how to:
• analyze your company’s business needs
• work within company procurement guidelines
• manage the RFP process step-by step
• balance service, technology and cost in the selection process
Moderator: Ricardo Mandarino, Banco Real, Brasil
Panelists:
Robert Suquet, DuPont, Brazil
Tatiane C. N. Dias, Medley, Brazil
Federico Rovida, Exiros, Argentina
MM2 - Green Meetings
If you are interested in incorporating green principles into the various aspect of meeting planning, this session is for you. Industry experts will share collective experience and existing frameworks that will help you:
• measure environmental impact
• set green goals
• implement solutions
Moderator: Carolina Gaete, Gol Linhas Aéreas, Brasil
Panelists:
Igor Tobias, Tour House, Brasil
Kari Kesler, Honeywell, USA
February 3, TUESDAY
4:30pm-5:45pm
PF3 - Revolutionizing Hotel Settlement
The long established practice of settling hotel accounts via invoice is giving way to new payment methods beginning in Brazil on January 1, 2009. This session will explore how the move to credit card settlement will impact your hotel program, including:
• supplier readiness
• process and policy implications
• data challenges
• how to ensure a smooth transition
Moderator: Roberta Pereira, Oi, Brasil
Panelists:
Walter Teixeira,TX Consultoria, Brasil
Gustavo Syllos, Accor Hospitality, Brasil
Gustavo Espina, CWT, USA
TE3 - Success Story: Implementing a Corporate Card Program
A corporate card program offers enormous benefits, including convenience for travelers and point-of-sale data. Learn from a travel manager’s real life experience how to:
• establish policy and appropriate controls
• select the best corporate card for your company
• use the card program to manage data and cut costs
Moderator: Luis Calle
Panelists:
Ronaldo P. Almeida,IBM, Brazil
Fernando Montes, Telefónica, Argentina
Kevin Maguire, University of Texas, USA
ID3 - Airline Mergers: Implications for Corporate Travel Management
Financial turmoil, volatile fuel prices and a tighter global economy are bringing a wave of airline mergers around the world. This session will explore how major industry consolidation will affect your travel program, including:
• new players and business models in the market
• operational issues
• how sourcing strategies will need to evolve
Moderator: Douglas Simões, IS Consulting, Brasil
Panelist:
Andy Menkes, Partnership Travel Consulting, USA
MM3 - Meeting Contracts and Risk Mitigation (Senior Level*)
The importance of risk mitigation in meetings management can not be overstated especially in an environment of economic uncertainty and increased regulatory scrutiny. Learn from industry experts how to negotiate terms & conditions that will limit your company’s exposure to risk in four major areas:
• legal
• financial
• operational
• intangible
Presenter: Kelly Everhart, Strategic Management Solutions, USA
February 4, WEDNESDAY
10:30am-11:45am
PF4 - Success Story: Creating Service Level Agreements (SLAs)
Effectively partnering with service providers is a key component of successful managed travel programs. Explore the latest best practice on how to:
• establish critical performance metrics
• measure results
• ensure that you are getting what you are paying for
Moderator: Julian Benavento, Argentina
Panelists:
Eduardo Murad, IBM, Brasil
Paulo Perez, HRG, Brasil
Walter Paulovich, NH Hoteles, Argentina
TE4 - Meeting Management for the 21st Century(Senior Level*)
There is a growing demand that corporate meetings and events be clearly aligned with overall corporate goals and policies. Meetings are much less considered to simply be “fun,” ”great”, “loved-it” type of business activity. Logistics and operations are undoubtedly of enormous importance but a new consideration has emerged: how to create truly effective meetings. How to develop meetings and events that support clearly defined corporate goals and how to use metrics to measure results? The session will provide an overview of:
• new ways to devise content
• interactive meetings and new presenter-attendee roles
• tools for interactive meetings
• how to measure ROI for corporate meetings
Presenters:
Ricardo Ferreira, Alatur, Brasil
Elizabeth Wada, MPI Brasil, Brasil
ID4 - Data Overflow – Do You Really Need All the Numbers?
Travel management data comes from many different sources: TMCs, credit cards, hotels, airlines and other internal or external parties. It is s a common tendency to collect as much data from as many sources as possible in order to support business decisions. Collecting larger amounts of data, however, does not necessarily help turning this data into business intelligence. Join this session to learn how to:
• identify meaningful and actionable data categories
• select reliable data sources that are right for your business needs
• evaluate effective data automation options
Moderator: Luis Fernando Vabo, Reserve, Brasil
Panelists:
Juliana Costa, Carrefour, Brasil
Uilber Santos, Kontik-FCm, Brasil
MM4 - Ground Transportation X Car Rental: Different Services for Different Clients?
Considering Latin America’s big city traffic and security problems, selecting the best transportation option for company employees and executives at their destination is a very important aspect of travel and event management. Its importance, however, is often overlooked. Attend this session to learn:
• benefits and challenges of the various options
• when to buy which kind of service
• costs perspectives and savings
• budget implications
Moderator: Tomás Ramos, Hotéis Othon, Brasil
Panelists:
Eliane Taunay, Pepsico, Brasil
Ricardo Kaiser, Hertz, Brazil
Alexandre Pinto, ViaLandauto, Brasil
*Note: Senior Level sessions have a limited capacity of up to 50 attendees.