February 25-27, 2008
Sao Paulo, Brazil 

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Monday February 25

11:00 - 12:15

Travel Managers Extra Program - What's Hot?
Session for Travel Buyers Only
All travel managers are invited to participate in the session that will discuss some of the burning issues in today’s world of corporate travel management. Join this open and candid discussion to share your experience and learn from your fellow travel managers.

Sponsored by

Single Facilitator: Carol Ann Salcito, CCTE, WBE, President, Management Alternatives, Inc., USA

16:15 - 17:30

PF1 - From Start to Finish:  Travel Booking Through General Ledger Entry
Slides:   
What is NF-e?  What Taxes Affect You?
Data collection, expense reporting and taxes are a fact of life for all business travel buyers and suppliers.  During this session the presenters will present their own case stories while sharing best practice processes they have learned through trial and error.

Panelists:

• Celso Cordeiro, Director of Consulting - East Region, Concur, USA
• Caroline Keeley, Manager, Executive Travel Services, Oracle, USA
• Heliange Ribeiro, Cargill, Brazil

Moderator: Gustavo Syllos, Accor Hotels, Brazil

TE1 - Yes, You Have Booking Options!  But At What Cost?
Slides:   
Top industry experts will discuss travel booking solutions in countries throughout Latin America.  Learn how GDSs and GNEs shape the market and impact your ability to implement online booking tools that could save money for your company.

Panelists:

• Jim Davidson, President & CEO, Farelogix, USA
• Vince Garcia, Country General Manager, BCD Travel, Mexico
• Rodolfo Silva, Director - Latin America, GetThere, USA
• Tom DePasquale, Executive Vice President of Technology, Concur, USA

Moderator: Jorge Caamano, CTE, Business Travel Analyst, NBTA, USA

ID1 - Travel Policy - Why Is It So Difficult to Create and Manage?
Slides:   
Ever wonder how and why some companies achieve travel policy compliance?  Seasoned travel managers will explore their approach to gaining senior management support and traveler buy-in.  Both buyers and suppliers should not miss this factual session.

Sponsored by

Panelists:

• Fernanda Lamas, Bayer, Latin America
• Keila Hanashiro, Santander, Brazil
• Phil Dunphy, Director, Global Travel, Pfizer, Inc., USA

Moderator: Suzanne Fletcher, Director of Travel Management, Concur, Czech Republic

Tuesday February 26

10:15 -11:30

PF2 - Why Create a Service Level Agreement If You Can’t Measure It? Slides:   
Service level agreements are a truly global initiative in all facets of business.  Learn from seasoned buyers and suppliers how to create the “right” service and financial metrics that can be easily measured for contract compliance and on-going opportunities.

Panelists:

• Jose Marques Ferreira, Head of Supplier Relations, American Express, Brazil
• Cesar Santos, IBM, Latin America
• Suzanne Fletcher, Director of Travel Management, Concur, Czech Republic

Moderator: Patricia Thomas, Business Analyst, Cargill; Vice President, ABGEV, Brazil

TE2 - Payment Solutions – Challenges and Opportunities
Slides:   
Currently there are still no comprehensive payment solutions offered by the credit card companies that satisfy the needs of travel managers in Latin America. Join this session to learn about how these companies are trying to develop customized solutions. Don’t miss this discussion on the major trends, challenges and opportunities in the world of payment systems.

 Panelists:

• Veronica Crespo, Americas Travel Agency & Technology Manager, Hewlett-Packard Company, Mexico
• Daniel Freige, Consultek, Argentina/Chile
• Mateus Couto, Tour House, Brazil

Moderator: Walter Teixeira, Director, TX Consultoria, Brazil

ID2 - Do You Want My Business?  Do You Know How to Earn It?
Slides:   
Seeing through the eyes of the buyers, travel managers will provide candid and direct suggestions to travel suppliers about what to do and what to not do to win their business.  This session will be extremely enlightening and will welcome feedback from those in attendance.

Sponsored by

Panelists:

• Eduardo Murad, Buyer-Travel Management, Siemens Ltda., Brazil
• Vivianne Martins, Procurement Travel Events & Marketing, Bayer, Brazil
• Jose Gandini, Cargill, Argentina

Moderator: John E. Jackson, III, Director, Sales & Marketing - Americas, Korean Air, USA

16:30 - 17:45

PF3 - Outsourcing Your Supplier Sourcing – an Asset or a Hindrance?
Slides:   
This session will explore the value of having a third party managing you supplier outsourcing. Buyers will discuss historical lessons learned and compare in-house vs. outsourced sourcing.  This will be an open and direct discussion, so come prepared to voice your opinion.

Panelists:

• Kevin Maguire, CCTE, President & CEO, NBTA; Travel Manager for Intercollegiate Athletics, The University of Texas at Austin, USA
• Vivianne Martins, Procurement Travel Events & Marketing, Bayer, Brazil
• Bernardo Feldberg, Accor Brasil

Moderator: Phil Dunphy, Director, Global Travel, Pfizer, Inc., USA

TE3 - As Companies Go Global, Will Technology Replace The Need for Business Travel?
Slides:  
Video Conferencing, introduced two decades ago, was projected to alleviate the need for business travelers to go on the road – some embraced the technology but, they are in the minority.  Will new technologies such as webcasts and enhanced video conferencing significantly reduce the need for face to face meetings?  Experts and users will look into their crystal ball to answer this question.

Panelists:

• Cristina Valiukenas, Accor Hotels, Brazil
• Craig Banikowski, CCTE, C.P.M., CMM, Director, Global Travel Management, Hilton Hotels Corporation, USA
• Paulo Lima, McDonald's, Brazil

Moderator: Artur Andrade, Editor, Panrotas, Brazil

ID3 - Thank You for Your Business….Now, Let’s Make It Work for Both of Us!
Slides:  
What happens once a supplier wins the business?  Does the success of the relationship rest in the hands of the supplier?  Travel suppliers from different facets of our industry will provide their viewpoints on what makes or breaks a good client / supplier relationship.  Travel managers:  now is your opportunity to hear what the suppliers are looking for.

Sponsored by

Panelists:

• Tomas Ramos, Hoteis Othon, Brazil
• Eduardo Bernardes, GOL, Latin America
• Peter Vargas, HRG Worldwide, Latin America

Moderator: Eduardo Murad, Buyer-Travel Management, Siemens Ltda., Brazil

Wednesday February 27 

09:00 - 10:15 -- Repeat Sessions

PF4 - From Start to Finish:  Travel Booking Through General Ledger Entry
Slides:   
What is NF-e?  What Taxes Affect You?
Data collection, expense reporting and taxes are a fact of life for all business travel buyers and suppliers.  During this session the presenters will present their own case stories while sharing best practice processes they have learned through trial and error.

Panelists:

• Celso Cordeiro, Director of Consulting - East Region, Concur, USA
• Caroline Keeley, Manager, Executive Travel Services, Oracle, USA
• Heliange Ribeiro, Cargill, Brazil

Moderator: Gustavo Syllos, Accor Hotels, Brazil

TE4 - TBD

ID4 - Travel Policy - Why Is It So Difficult to Create and Manage?
Slides:   
Ever wonder how and why some companies achieve travel policy compliance?  Seasoned travel managers will explore their approach to gaining senior management support and traveler buy-in.  Both buyers and suppliers should not miss this factual session.

Sponsored by

Panelists:

• Fernanda Lamas, Bayer, Latin America
• Keila Hanashiro, Santander, Brazil
• Phil Dunphy, Director, Global Travel, Pfizer, Inc., USA

Moderator: Suzanne Fletcher, Director of Travel Management, Concur, Czech Republic

10:30 - 11:45

PF5 - An Informed Traveler Is a Safe Traveler
Slides:   
As the globe shrinks and business travel expands, traveling in 2008 and beyond poses many challenges.  During this session, experienced security professionals will address concerns facing every traveler.  Learn what experts recommend with regard to employee tracking systems; airline safety; data privacy and much more.

Panelists:

• Niv Yossef Steiman, Aminut, Brazil
• Wendel Correia, Bayer, Latin America
• Maria Elisa Korte, Director, Account Management, Carlson Wagonlit Travel, Brazil

Moderator: C. Stewart Verdery, Jr., President, Monument Policy Group, USA

TE5 - Trends in Business Travel Technology Throughout Latin America Slides:   
Business Travel management is taking hold rapidly throughout Latin and Central America.  Technology suppliers will provide us with an informative presentation on “what’s hot and what’s not.

Panelists:

• Barry Wheeler, HRG Worldwide, USA
• Michael Whitesage, President, PRISM Group, Inc., USA

Moderator: Douglas Simoes, Country Manager - Brazil, Worldspan/Travelport, Brazil

ID5 - The Perfect Trio - Meetings, Travel and Procurement
Slides:  
Meetings and event-related spend currently represents between 25% and 35% of a company’s total T&E expense. Even so, it is common for meetings to be booked with little input from Travel or Procurement departments.  This session will address:

a) Why it is important to strategically manage your meeting spend
b) How negotiating and paying for meetings are different from travel services or procurement commodities
c) Why it is important to converge with all the stakeholders

Learn how these teams can successfully collaborate to achieve mutual goals such as strategic sourcing and compliance to travel policies.  Learn tips for minimizing risks associated with meetings, conferences and special events.    Handouts will include:  Contracting for Meetings - the difference between meetings and business/transient travel suppliers;   the NBTA Strategic Meetings Management Program CD with six strategic whitepapers and four tactical component papers; and the newest tactical whitepaper on audio visual will be provided.

Sponsored by

Panelists:

• Veronica Crespo, Americas Travel Agency & Technology Manager, Hewlett-Packard Company, Mexico
• Ana Luisa Prado, IBM, Brazil
• Fernanda Lamas, Bayer, Latin America

Moderator: Lisa Palmeri; Project Manager, Advisory Services, American Express Company; USA